Qasba Waters Privacy Policy
Your data
This privacy policy explains how Qasba Waters handles personal details when you arrange private cruises on our fleet of 88 yachts and boats. We keep data handling straightforward and collect only the details required to manage your booking, co-ordinate departures from Dubai Marina or Dubai Harbour, and respond to your messages.
- 24yachts and boats in the fleet
- 15 mintypical reply
- 30 %deposit to book
Information gathered during your booking
When you enquire about our 88 yachts and boats, we record the details you share through WhatsApp. This includes your name, preferred charter date, hire duration from the two-hour minimum, guest count up to 90 guests, and vessel preferences between 33 and 164 feet. We log payment records for the 30 percent booking deposit and final balance. If you select optional services such as catering, fishing tackle, water sports, or transfers, we note these specifications. We do not require or collect passport copies or identity documents to complete reservations or board the vessel.
Technical data, cookies, and browsing records
Our website uses standard technical cookies to ensure pages load reliably and show up-to-date pricing from 600 AED to 18,900 AED per hour. We gather anonymous analytical data, including your browser type, device category, visit duration, and referring links. These logs do not contain personal identifiers and merely show us how visitors navigate vessel categories across our fleet. You can disable cookies at any time via your browser settings without losing access to boat specifications or our direct WhatsApp booking button. We do not run invasive third-party cross-site trackers across our platform.
How your information serves your charter
We use your details strictly to operate your private charter and organise requested onboard services. Your information helps the crew prepare appropriate towels, life jackets, soft drinks, and ice before departure from Dubai Harbour or Dubai Marina. If adverse weather prevents sailing, we use your direct chat records to agree a new date or issue a full refund according to your preference. Financial records are retained to account for the mandatory 30 percent deposit, total fees including VAT, and invoicing. We never use your contact information to send unsolicited marketing campaigns or cold calls.
Managing your data and reaching our team
You retain full control over the personal information provided to Qasba Waters. You have the right to request a summary of the details we store, ask for corrections, or instruct us to delete your past reservation history, subject to statutory accounting requirements. We handle all privacy questions and data requests directly through WhatsApp via the button on this page. Our team reviews incoming messages daily between 9:00 and 23:00 GST, providing answers within 15 minutes without passing your request through automated telephone menus or unmonitored ticketing queues.
Essential facts
Will Qasba Waters pass my personal details to outside companies?
We do not sell, rent, or trade your personal details to outside marketing agencies. We share necessary practical arrangements only with direct operational contractors who deliver requested extras, such as external caterers, transfer drivers, or DJ performers, ensuring they deliver the scheduled services for your trip.
For how much time do you store charter and correspondence logs?
We retain active charter details until your sailing finishes and all financial transactions settle. Basic transaction records containing pricing, deposit confirmations, and VAT records are kept in our administrative accounts to satisfy corporate financial obligations, after which past chat logs and non-essential customer files are cleared.